TERMS  & CONDITIONS

Access to and use of this Website and the products available through this Website are subject to the following terms and conditions. By using the services, you are agreeing to all of the terms and conditions. We reserve the right to change these terms and conditions at any time without notice. All prices include the Finnish valued added tax (VAT 24 %). We reserve the right to change prices without notice.

 

PAYMENT

PayPal, Visa, Visa Electron, Mastercard, Aktia, Ålandsbanken, POP-pankki, S-Bank, Sampo Bank, Nordea, LocalTapiola Bank, Osuuspankki, Säästöpankki & Handelsbanken.

 

DELIVERY AND SHIPPING

We offer free worldwide shipping on all orders.

Shipping is via Finnish postal service, Post Group as a letter or a maxi letter, that is delivered through a mail slot or mailbox depending on the size. We can only deliver to a home or office address.

Estimated delivery times for in-stock products:

Europe: within 2-14 working days from received payment

USA& Canada, Asia, Australia: 7-21 working days from received payment

Orders will be shipped from our warehouse from Helsinki, Finland. Deliveries will be only done on business days, not during public holidays in Finland. We reserve the right to cancel orders for out of stock items at any time. We are not responsible or have any liability for delays, costs or failure to perform resulting from postal delays or force majeure.

 

RETURN POLICY

If you are unhappy with your purchase, you can return unworn items within 14 days. We will issue a refund on receipt, or exchange the item if preferred. We do not accept return of products purchased from other retailers or webstores. We offer free returns in Finland. The cost of returning the item to us from outside Finland is your responsibility. If the item you received is faulty, you have 14 days to contact us and return it to us in order to receive a refund.  If the parcel was damaged in handling in the postal service, make a claim with the post office first.

Returns in Finland

You can return the products free-of-charge in the same envelope that the products were delivered in by writing ”customer return/asiakaspalautus” in the envelope and our delivery address. .

Please add your bank account number inside to the envelope.

Our returns address:

SUPERYELLOW
Munkkisaarenkatu 16 A 6.krs
00150 Helsinki
FINLAND

International returns

Please deliver the products with a delivery service that provides parcel tracking number. Superyellow is not responsible for items that are lost or damaged during shipping and cannot replace products lost during return shipment if proof of tracking is unavailable.

PLEASE NOTE that we encourage you to deliver the products with a delivery service that provides parcel tracking number. Superyellow is not responsible for items that are lost or damaged during shipping and cannot replace products lost during return shipment if proof of tracking is unavailable.

Please make sure that you return the products in the original packaging including the order document included. The returned products must have original labels. We will not accept returns that do not have original labels intact.

Need help? Contact us at superyellow (at) superyellow.fi.

Phone +358 (0)44 0566 396

 

LAW & JURISDICTION

Any disputes arising out of or in connection with this agreement shall be settled in accordance with Finnish law.

 

PRIVACY AND DATA SECURITY

Below you can find what information we collect from you and why when you use our website. When you are using our website, the following terms are applied.

What information we collect

When you place an order, we collect your contact information which includes your name, shipping address, phone number, email, IP-address, order and payment information. Other kind of information you submit to us is collected, such as feedback.

Why we collect

We collect the information mentioned above to keep the order process efficient and improve the quality of our customer service.

According the law (Finnish Personal Data Act) the collected information can be used to marketing purposes.

Your personal information

According to the General Data Protection Regulation once during a calendar year you have right to ask for what information we have about you free of charge. The request must be sent to us by letter and it must include your signature. You can deny the use of your personal information in marketing research and direct marketing.

If you want to change or delete your information, please contact us: superyellow(at)superyellow.fi.

You can access your personal account data by signing in to your account and change or delete your information at any time you want.

Data security

We use SSL (Secure Socket Layer) which makes sure the data transfer is safe in our website. When you use our website make sure the SSL is not blocked in your browser settings. All the data is stored on secure servers located within the European Economic Area (EEA) and the access to the data is limited. Mailchimp (used for newsletters) has servers outside of EEA but they are Safe Harbor certified. You can pay securely by credit or debit card or internet banking through Verifone’s secure servers or PayPal.

Newsletter

If you want, you can order our newsletter. You can unsubscribe at any time. Either click the “unsubscribe” link in the end of the newsletter or contact us by email.